Lindy P16-IP User Manual download pdf (Page 72)

Troubleshooting

IP Access Troubleshooting

1. The remote mouse doesn’t work or is not synchronized

Make sure the mouse settings in P16-IP match the mouse model. Use the Intelligent Sync

option from the Mouse Handling sub menu of the Remote Console Options menu.

2. The remote mouse does not work correctly

Try using the Reset Keyboard/Mouse option in the Maintenance section as described on

page 69

3. The video quality is bad or the picture is grainy

Try to correct the brightness and contrast settings (see Page 33) until they are out of a

range where the picture looks grainy. Use the auto adjustment feature to correct a flickering

video.

4. Login on P16-IP switch fails.

Was the correct combination of user and password given? The default user name is super

and the password is pass. Furthermore, your browser must be configured to accept cookies.

5. The Remote Console window can’t connect to the P16-IP.

Possibly a firewall prevents access to the Remote Console. Make sure the TCP port

numbers 443 or 80 are open for incoming TCP connections. Install the latest version of Java

Virtual Machine,

6. No connection can be established to the P16-IP.

Check whether the network connection is working in general (ping the IP address of P16-IP).

If not, check the network hardware. Is the P16-IP powered on? Check whether the IP

address of P16-IP switch and all other IP related settings are correct! Also verify that all the

IP infrastructure of your LAN, including routers etc., is correctly configured.

7. Special key combinations, e.g. ALT+F2, ALT+F3 are intercepted by the console

system and not transmitted to the host.

You have to define a so-called Button Key. This can be done in the Remote Console

settings.

8. In the browser the P16-IP switch pages are inconsistent.

Clear Temporary Internet Files from your browser. To do this in Internet Explorer, select:

Tools > Internet Options > General > Delete Files

Tick the check box: Delete all offline content, and click OK

9. Windows XP doesn’t awake from standby mode

This could be a Windows XP problem. Try not to move the mouse while XP goes into

standby mode.

10. Every time I open a dialog box with some buttons, the mouse pointers are not

synchronous anymore

Please check if you have an option like ‘Automatically move mouse pointer to the default

button of dialog boxes’ enabled in the mouse settings of the operating system. This option

needs to be disabled.

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Lindy P16-IP User Manual Page 72